Help center
KontentKickstart FAQ
Everything you need to know about creating AI Shorts, using your Creator DNA, making UGC ads, saving content, and managing your plan.
Getting started
What is KontentKickstart?
KontentKickstart is a creator studio for turning an idea, your own footage, or a picture into a short-form video. It brings scripting, narration, visuals, captions, music choices, saved media, scheduling, and creator insights into one workflow.
Who is KontentKickstart for?
It is built for creators, small businesses, UGC creators, and social-media teams who want to make more vertical content without starting from a blank page every day.
What is the Kickstart Guide?
The in-app guided setup helps you build your Creator DNA, understand each creation option, and make your first Short. It is included with every plan.
Creating videos
Can I create a video from an idea?
Yes. Describe the topic, audience, platform, and creative direction. KontentKickstart creates a script, narration, vertical visuals, captions, music, and a finished Short.
Can I use my own video or picture?
Yes. Use Repurpose My Video to turn original clips into a Short, or Animate My Picture to create motion-led vertical visuals from an image. Only upload media you have permission to use.
What is Creator DNA?
Creator DNA saves your topic, audience, style, hooks, calls to action, visual direction, and optional Creator Voice. You can use it when you want content to feel more like your brand, or turn it off for a fresh direction.
Can I make UGC ads?
Yes. UGC Creation is designed for product-focused creator ads. You can provide a product image, product link, your creative direction, and—where you have the rights—your Creator Voice.
Voice, media, and exports
Can I use my own voice?
You can create a Creator Voice from a recorded sample after confirming you have the right to use that voice. It can be selected for narration across your content, not only UGC ads.
Where are my videos and voiceovers saved?
Your original uploads, AI scenes, saved scripts, voiceovers, and finished Shorts live in Media Vault. Finished Shorts can be previewed and downloaded for sharing or manual posting.
How much storage do I get?
Paid plans include private Media Vault space. Your Dashboard and Media Vault show the remaining space, and you can remove old media whenever you need room.
Can I remove the KontentKickstart ending?
Clean Exports are included with eligible plans and can also be added where available. The plan screen shows whether the branded ending is included or an add-on.
Facebook, Instagram, and Meta
How do Facebook and Instagram connections work?
Facebook and Instagram now have separate secure sign-ins. Facebook connects the Pages you manage. Instagram signs in directly to the professional Instagram account you choose, even when it uses a different login from Facebook and without requiring a linked Facebook Page.
Can I read comments in KontentKickstart?
Yes. The private Comment Inbox can display recent Facebook, Instagram, and YouTube comments after those accounts refresh. TikTok's standard creator API currently provides comment totals but not comment text, so TikTok remains counts-only.
Do I give KontentKickstart my Facebook or Instagram password?
No. Each connection opens the platform's own secure approval screen. KontentKickstart never asks for or stores your social-media password.
Why can't I connect a personal Instagram account?
Meta's publishing, analytics, and comment APIs require an Instagram professional account. Creator and Business accounts are supported, and switching to a professional account is free.
Can I connect more than one Facebook Page?
Yes. KK will show the Pages you approve. Your plan's connected-account limit still applies.
Can I disconnect Meta later?
Yes. Use Disconnect beside the connected Facebook Page or Instagram account in Creator DNA. This stops future syncing and publishing; it does not remove anything already posted on Meta.
Will KK post to Facebook or Instagram automatically?
No. You stay in control. KK prepares editable platform-specific details, and publishing requires your deliberate action and confirmation.
Plans, billing, and support
How does AI video time work?
Each paid plan includes a monthly amount of AI video time. KontentKickstart shows remaining time before you create another video, so there are no surprise calculations.
Can I cancel my plan?
Yes. Open Settings and choose Manage billing to update your payment method, see invoices, or cancel through Stripe. Settings shows the renewal date, amount, and cancellation state.
Can I connect more than one social account?
Yes. KontentKickstart is designed for creators who manage multiple accounts. Your plan sets the included account limit. Paid account add-ons will become available after shared renewal-date billing is connected.
How do I get help?
Email us at support@kontentkickstart.com with your account email, the Short title, and a quick description of what happened. We will use that to find the right saved work faster.
Still need help?
Email support@kontentkickstart.com. We’re happy to help.